What about your returns policy?
Within 15 days of receipt of your order, you may return

• any book in its original condition.
• any unopened CD, DVD, VHS tape, or software
• Any other merchandise in new condition, with its original packaging and accessories

for a full refund. Please note that we can process returns and refunds only for items purchased from IslamiCity. See our Return Policy for information on how to make a return.

Can you please tell me more about this item?
Unfortunately, the only information we can give you about particular titles is what we display on the detail page.

For books we have: title, author, edition, publisher, publication date, price, page numbers, dimensions, any U.S. Library of Congress subject categories, and ISBN (the worldwide standard number for identifying a particular edition of a particular book). Reviews, synopses, and a picture of the cover are also often available.

For CDs we have: title, artist, label, release date, price, and ASIN (Amazon.com's unique identification number). Reviews, track listings, and a picture of the cover are also often available.

For videos and DVDs we have: title, starring actors, director, studio, rating, release date, price, edition details, technical information, and ASIN (Amazon.com's unique identification number). Reviews and a picture of the cover are also often available.

We know that the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the title. We're working hard to bring you more information.

Can you tell me the availability of this item? Can you confirm the price for me before I order?
Availability information for the items in our catalog is listed on each item's detail page. Some items are marked "Special Order." This means that we must contact the publisher, label, or studio directly to obtain a copy. Titles that are listed as "hard to find" or "out of print" can take up to six months to be obtained. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.

We can't confirm the price until you order an item, but please note that we never charge a credit card for special-order items until we actually ship them to a customer, so you never pay for an item unless you actually receive it.

What format are your videocassettes? What format are your DVDs?
All of the videos sold by IslamiCity Baz@r follow the 60Hz, NTSC format. This is the video format used in North America. These tapes will not play on most video machines in Europe or other countries that use PAL, SECAM, or other video standards unless the video players are set up to read multiple systems.

All of the DVDs sold by IslamCity Baz@r follow the NTSC format and contain North American country code information ("Region 1"). These discs will play on DVD machines intended for use in North America. DVD players outside of North America may not be able to view these titles due to incompatible country codes or video standards.

Personal responses
If you didn't find the answer to your question on this page, please send e-mail to and we will respond to you personally.